Frequently Asked Questions
PromoMatting only sells to qualified promotional product distributors. If you need help locating one in your area, please contact us for assistance.
Our minimum quantity is 1. However, some of our products require a mold or a die and those products have minimum quantities.
Lead times vary by mat type and quantity, but a typical order ships between 10-20 business days after order acknowledgement.
In order for us to best replicate artwork, we strongly suggest vector artwork be provided.
It’s important to first consider where the mat will be placed (indoors or outdoors). Then you will want to refer to your artwork and decide if it requires a spot-color or 4-color process imprint. Last but not least, the amount of foot traffic needs to be considered. You can always refer to our Mat Selector Guide for additional help choosing the right mat!
Our outdoor mats are designed to endure outdoor elements daily. We offer mats that are moisture absorbent, non-slip, or have dirt and debris removal properties.
Because of multiple manufacturing methods, maximum mat size varies per product. If you have a question about a particular product please contact us for more information.
All of our mats are guaranteed against manufacturer defects for 1 year. But lifespan depends on foot traffic, environment, and correct usage.
If you are already a distributor in the Industry please contact us to be set-up in our system.
Please contact us for help locating a distributor in your area.
It depends on the mat, however most of our mats can cleaned with either a vacuum or a damp cloth. To find cleaning instructions for a particular mat please refer to our Care & Cleaning Guide.